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We have some new exciting opportunities in Barcelona:

>> Human Resources Shared Service Centre Agents. Fluent in German, Swedish or English
>> Human Resources Shared Service Team Leaders. Polish or German native standard


AFFILIATED COMPUTER SERVICES is a premier provider of diversified business process outsourcing (BPO) and information technology (IT) outsourcing solutions to commercial and government clients worldwide. It is a FORTUNE 1000 company comprising more than 35,000 people in multiple locations around the world. For the past five years, the company has achieved record growth with revenues climbing 30 percent annually, mostly in BPO activities (annual revenues more than $3 billion).

AFFILIATED COMPUTER SERVICES recently started delivering services from the EFSSC, an European Financial Shared Services Center, focussed on financial accounting and Human Resources administration, that involves close to 300 people. Processes like accounts payable, accounts receivable, billing services, general ledger and fixed assets, claims processing, client information services, etc … are managed and delivered to our clients.

As our business is growing, we need to increase our capability to provide services. We have the resources to invest in new ideas and business. We have the resources to invest in you.

We’re looking for hard workers, positive thinkers, challenge seekers and interested in a professional career within AFFILIATED COMPUTER SERVICES.

We are looking for candidates who want to joint a multicultural environment, providing financial and transactional services around the European market.

Shared Service Agent Description:

• You must be fluent in English. German, French or Dutch
• Your role will be to handle all customers’ calls and queries received by emails, fax or regular mail and to provide them a prompt and professional customer service.
• You will also serve as a first level advisor, providing front line telephone support for customers with complex human resource issues and provide resolution, or escalate to the appropriate specialist or management personnel.
• Interact regularly with supervisors and management in order to constantly improve Call Centre operations through enhanced technology and proper administration. Address, document and rectify, accurately and on time, with the proper follow-up and professional customer service department policies/procedures. Perform call request procedures and transactions accurately and completely. Develop relationship and work on a regular basis with the in-country HR subject matter expert.

Requirements:

• Entry level + 1 to 2 years of working experience of progressive call centre and human resources experience. We are willing to consider possibility of internship
• Good organisational, process and procedural skills as well as excellent telephone manner and ability to work with tight deadline are a must.
• Experience of major HR systems such as SAP and PeopleSoft would be an advantage.
• Must be a team player and flexible to work on shift rota 7:00 am to 7:00 pm
• Availability to live and work in Barcelona for a long term

• You will also serve as a first level advisor, providing front line telephone support for customers with complex human resource issues and provide resolution, or escalate to the appropriate specialist or management personnel.
• Interact regularly with management in order to constantly improve Call Centre operations through enhanced technology and proper administration.
• Ensure adherence to department policies/procedures and that problems are promptly addressed, documented and rectified, accurately and on time, with the proper follow-up and professional customer service.

Requirements:

• You must be NATIVE German/ Polish and fluent writer, reader and speaker in English.
• Degree level or equivalent and around 3+ years of progressive call centre and/or human resources experience. Experience in an HR services environment would be of particular value, as would a background in a call centre
• Other languages would be a major advantage but are not essential. Initially you may also be spending time at the customer's site gathering data, process and workflow specifications, so good organisational, process and procedural skills are a must. Experience of major HR systems such as SAP and PeopleSoft would be an advantage.
• You must be free to move to Germany for a training period and going back to relocate to Barcelona.